ISO International Certification System
ISO 9001:2008 International Certification: To demonstrate the ability to provide products that meet customer requirements and applicable regulatory requirements, with the aim of increasing customer satisfaction.
GB/T22080-2016/ISO/IEC27001:2003 international certification, ISO/IEC27701:2019 international certification: used to confirm compliance with the requirements of the information security management system, the purpose is to strengthen the data security protection of customers and employees.
Standard Service Procedure SOP
In order to improve service quality and satisfaction, a standard service process has been established, which consists of 59 work instructions and system documents covering daily routine business.
Customer Satisfaction Survey
Conduct daily and annual satisfaction surveys on customer employees and HRs served - score our services in terms of professionalism, timeliness and service attitude, implement improvement plans based on the results.
Uninterrupted Service Agreement
In the event of disasters and major emergencies, in addition to ensuring the safety of company employees and evacuating employees to safe places, it will also maintain close contact with customers, maximize the protection of the real-time, integrity and consistency of customer data, and reduce data leakage. Communicate with the bank in a timely manner to minimize the financial loss of customers; quickly restore the business operating system, software and data to ensure the uninterrupted operation of the business system; communicate with the media in a timely manner to ensure that the company's reputation is not affected.
Service Level Commitment Agreement
It is an internationally accepted customer service evaluation standard and a legal document signed by the service provider and the user. When signing a contract with a customer, a service level commitment agreement is signed with the customer at the same time as required.
Occupational Health and Safety Management
Always committed to provide employees with a safe and healthy workplace. The company has made reasonable arrangements in terms of environmental facilities and complies with relevant national safety standards. Carry out fire safety and health knowledge training and fire drills for all employees, etc., publicize first aid knowledge, and improve employees' awareness of health and safety issues. At the same time, a series of standardized emergency response plans have been formulated to provide employees with various standing emergency medicines and emergency tools.
Professional Ethics Training
Joined the Adecco Group's legal compliance and professional ethics training in 2014, which has become an important part of the company's continuous enhancement and cultivation of legal compliance. By setting a compulsory course for all employees, the awareness of legal compliance and the culture of honesty and truth have been deeply rooted in the hearts of the people.